I'm Lorenzo Narvaez Jr. I have been working in the IT industry for over 20 years with areas of experience in Desktop Support, Network Support, Project Specialist, Workflow Process Improvement, Reporting, Data Analysis and Presentations, all with an emphasis on providing the best customer service experience as possible to internal and external customers.
Along with my IT skills, I enjoy playing music. I believe being a musician is a skill that easily transcends to the business world as it provides a unique perspective in working with team members by listening to each other, working within fundaments and improvising as the need arises to achieve successful performances.
Education
Texas A&M University-Commerce, Commerce, TX
Bachelor of Science, Major: Computer Science Minor: Physics
CompTIA A+ (8/2021)
CompTIA Network+ (in progress)
Learning Paths Completed
An Entire MBA in 1 Course - Udemy for Business
Launching a company - Raise Capital - Financial Models - Financial Analysis - Investment Banking - Macro and Microeconomics - Presentations - Tax System
Become a Data Analyst - LinkedIn Learning (23 hours)
Data Fluency - Data Analysis - Data Visualization - Excel Statistics Essentials - Tableau and Power BI Essentials
Become a Customer Service Specialist - LinkedIn Learning (5.5 hours)
Customer Service Foundations - Customer Service: Problem Solving and Troubleshooting - Customer Service: Call Control Strategies - Customer Service: Handling Abusive Customers - Creating Positive Conversations with Challenging Customers - De-Escalating Intense Situations - Customer Service: Serving Customers Through Chat and Text
Become a Financial Analyst - LinkedIn Learning (17 hours)
Strategic Planning Foundations - Financial Accounting Foundations - Financial Modeling Foundations - Analyzing and Visualizing Cash Flows - Tracking Data Easily and Efficiently - Financial Modeling and Forecasting Financial Statements - Running a Profitable Business: Understanding Financial Ratios - Corporate Financial Statement Analysis - Managerial Economics - Economic Analysis and Data Analytics
Become a Sales Representative - LinkedIn Learning (5.5 hours)
Prepare Yourself for a Career in Sales - Sales Foundations - Asking Great Sales Questions - Soft Skills for Sales Professionals - Sales: Handling Objections - Sales Negotiation - Sales: Closing Strategies - Selling with Stories, Part 2: Stories Great Sales People Tell
EDS Distributed Ops Top Honors Award MAR/2005
The SABRE Group President’s Award (1997 Circle of Gold)
Toastmasters International 2014 – Present
Phylosophy
I believe we all have the power to learn and grow, and that it takes a lifetime to accomplish.
Lorenzo Narvaez Jr
LorenzoGPTX@gmail.com
+1 682-266-7567